At Rest and Restore Massage, I strive to create a professional, comfortable, and relaxing environment for every client. These policies help ensure clarity, fairness, and a smooth experience for everyone.

Booking & Cancellations

Appointments are reserved just for you. Please provide at least 24 hours’ notice if you need to cancel or reschedule. Missed appointments or late cancellations may be subject to a 50% fee, as it is difficult to fill the spot on short notice.

Late Arrivals

If you arrive late, your session may need to be shortened to stay on schedule. The full treatment fee will still apply. In some cases, the session may be extended if the therapist's schedule permits.

Payment

Current accepted methods: cash, e-transfer, debit/credit or cheque.

Refunds: Refunds are not typically provided once a treatment has been completed. If an issue arises, please contact me directly to discuss.

Tips: Tips are welcome but absolutely not necessary, and will not be accepted once I am Registered. The best tip you can give me right now is to share your experience and recommend Rest and Restore Massage to your friends and family.

Insurance Billing

Direct billing for insurance is not available at this time. Starting November 2025, once I become a Registered Massage Therapist (RMT), direct billing will be offered and treatments will be eligible for insurance coverage.

RMT Rates

My rates will be lower as I work as a Spa Massage Therapist while working towards my Board Exams for RMT. In November 2025, my rates will increase to match RMT rates in the area.

Conduct & Respect

Creating a safe, comfortable, and professional environment is my top priority. Inappropriate, disrespectful, or harassing behavior will not be tolerated and will result in immediate termination of the session.

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